Privacy Policy

Last Updated: November 6, 2024

1. Introduction

PlanMyWineTrip.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services, including:

Name and contact information
Wine preferences and experience level
Travel dates and preferences
Group size and composition
Special requests or requirements
Account information (if applicable)
Newsletter subscription details
Feedback and survey responses

2.2 Automatically Collected Information

We automatically collect certain information when you visit our site, including:

IP address
Browser type
Operating system
Device information
Pages viewed and time spent
Referral sources
Geographic location (city/region level)
Usage patterns and preferences

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences
Analyze site usage
Customize content
Improve user experience
Track itinerary selections
Manage session information

You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use collected information for:

3.1 Service Provision

Creating personalized wine tour itineraries
Processing and confirming bookings
Sending confirmation emails
Providing customer support
Responding to inquiries

3.2 Service Improvement

Analyzing user preferences
Improving recommendations
Enhancing site functionality
Developing new features
Understanding user behavior

3.3 Communications

Sending newsletters (with consent)
Providing service updates
Sharing relevant wine tourism information
Marketing communications (with consent)
Survey and feedback requests

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with third-party service providers who assist us in:

Website hosting
Data analytics
Email delivery
Customer support
Payment processing
Marketing services

4.2 Partner Wineries

With your consent, we may share relevant information with partner wineries for:

Reservation management
Special event coordination
Personalized experiences
Group booking arrangements

4.3 Legal Requirements

We may disclose information if required by law or in response to:

Court orders
Legal processes
Government requests
Protection of rights and safety

5. Data Security

We implement appropriate security measures to protect your information, including:

Encryption protocols
Secure servers
Access controls
Regular security assessments
Employee training
Data breach response procedures

6. Your Privacy Rights

6.1 Access and Control

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications
Export your data
Withdraw consent

6.2 California Privacy Rights

California residents have additional rights under CCPA, including:

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to request deletion of personal information
Right to non-discrimination for exercising these rights

7. Children's Privacy

Our services are not directed to children under 21. We do not knowingly collect information from individuals under 21 years of age.

8. International Data Transfers

If you access our site from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfers.

9. Third-Party Links

Our site contains links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their respective privacy policies.

10. Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending an email notification to users (for significant changes)

11. Retention of Information

We retain your information for as long as:

Your account is active
Needed to provide services
Required by law
Necessary for legitimate business purposes

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at: sunny@planmywinetrip.com